NEWSROOM

Fluctuations in automobile production and sales have increased the demand for car rental services. Global consumers prefer brands that offer new, clean, well-maintained vehicle fleets, uninterrupted communication and customer-oriented service.

*** This release is originally published in Turkish.

Google Translate Application translates the content you see on this page.***

ISTANBUL (TR) - Due to supply chain interruptions and chip shortages, declining automobile production and sales have increased the demand for car rental services. According to the industry research prepared by Mordor Intelligence, it is predicted that the car rental industry, which closed in 2021 with a volume of 92 billion dollars, will approach the 140 billion dollars limit with an average annual compound growth of 7% until 2027. In the research of ResearchAndMarkets, it was noted that the interest in on-demand transportation services increased, and the global travelers turned to car rental services. While consumers from different geographies are looking for a better customer experience in car rental, AVEC Rent a Car, which has been operating since 2016, surpassed its worldwide competitors and was deemed worthy of the 2022 Customers Favorite award by the online travel platform Booking.com.

Sharing his evaluations on the subject, AVEC Rent a Car General Manager Ufuk Acemoğlu said, “Service quality in the car rental industry directly affects customer satisfaction. This success we achieved on a world-renowned travel platform proves that customer preferences favor brands that offer good end-to-end experiences.”

The customer-oriented approach stands out in the daily car rental industry

Ufuk Acemoğlu stated that daily car rental consists of stages where every detail must be carefully designed. Consumers want to see a consistent, customer-oriented service at every step. In an environment where there are so many options, the reviews of previous users come to the rescue of those who want to find the right service provider. At this very point, the Booking.com Customers' Favorite award, created with actual comments from independent consumers from different geographies and cultures, acts as a guide for customers looking for a perfect service. As AVEC Rent a Car, we have surpassed our global competitors from many parts of the world and won first place with our four offices in Istanbul, Antalya, Izmir and Dalaman Airports. We owe this degree to the customer-oriented approach we have adopted since the day we were founded.”

“We aim to increase our fleet size to 8 thousand vehicles”

Ufuk Acemoğlu, General Manager of AVEC Rent a Car, emphasized that factors such as a new and rich vehicle fleet, high standards in hygiene and cleanliness, security, uninterrupted support, and sectoral experience increase the quality of the service provided, and concluded his evaluations with the following statements: “We were established under the umbrella of Pasali Group, which operates with its experience. Since then, we aim to increase the size of our fleet, which we have always expanded with new, low mileage and service-maintained vehicles, to 8 thousand vehicles this year. We operate with the principle of quality service at all stages, in 20 branches with our fleet that includes premium models in every fuel or body type. In the coming year, we aim to gain the appreciation of more people by furthering the standards of the service we offer to our guests visiting our country from all over the world.”