NEWSROOM

Turkish technology company Onicorn made a new cooperation decision to increase the efficiency of call center companies working remotely during the pandemic process. The company will develop digital solutions that will improve the efficiency of the call center market with WorkGenda, a next-generation SaaS “workforce management” solution.

*** This release is originally published in Turkish.
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ISTANBUL (TR) - With the COVID-19 pandemic, call centers, like many corporate structures, have switched to working remotely; The continuity of customer satisfaction, which is vital for all sectors, has become even more critical. In this context, the local technology solution provider Onicorn, which took action to increase efficiency in the Turkish call center market, announced that it started a cooperation with WorkGenda, a new generation SaaS “Workforce Management” solution. The technology company, within the framework of its collaboration with WorkGenda, allows the call center companies to optimize and automate their workforce management processes by using advanced algorithms and embedded artificial intelligence technology.

Provides savings in operational costs

According to the information obtained from Onicorn, WorkGenda, which greatly facilitates the transition operation by providing additional functions in the process of returning call centers to remote working order from the offices, provides full support, prediction, capacity management, automatic scheduling, day-to-day services for all steps of the workforce management processes. It provides significant savings in operational costs by providing internal management and time recording. In the new normal order, the ability to monitor the activities of the employees brings along the possibilities such as reliable real-time communication between managers and employees. The Workforce Management solution also offers the latest technologies built in, allowing users to meet all their new normally needs.

For the success of call center companies in Turkey 

Commenting on the collaboration, Gökhan Akar, CEO of Onicorn said, “Partnering with WorkGenda to transform our customers will enable us to provide the best business solution for workforce management with AI-based services, foresight in operational times and capacity management. WorkGenda's AI-based workforce management; business understanding, forecasting expertise and strong engineering approach will enable us to create more business impact for existing and potential customers. working as one team, high performance in the new normal business environment for the success of the call center company in Turkey, we will provide digital solutions.”

Costi Manda, CEO of Power2Media, the software company that designs and owns WorkGenda, said: “We're excited to address the market needs to be partnering with Onicorn together and call center companies in Turkey. Onicorn's expertise relating to the specific needs of the local market and knowledge, combined with WorkGenda local work rules and conditions addressing the advanced functionality and ability, to each call center companies in Turkey believe that the right way to bring operational excellence.”