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In the report published by global research company Gartner on technology companies around the world, Alterna CX became the first Turkish company to be selected as a pioneer among more than 1000 customer experience solutions.

*** This release is originally published in Turkish.
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ISTANBUL (TR) - Global research company Gartner has released this year's update of the Gartner Magic Quadrant research, which is prepared and updated annually on the capabilities of players in the technology market and the position of their competitors. In its Magic Quadrant Voice of Customer (VoC) report, 30 out of more than 1000 customer experience solutions in the world within the scope of today's vision and technologies are identified as pioneers in the technology world. In the research, the domestic technology company Alterna CX became the first Turkish company to be among the 30 leading technologies in the world with its artificial intelligence-based customer and employee experience measurement and management solutions. Making a statement on the subject, Poyraz Özkan, Founding Partner of Alterna CX, said, “We believe that Alterna CX has been shown as a pioneer, as Alterna CX, our solutions in customer experience management, advanced analytics, natural language processing and machine learning are in appreciation of our impact.”

Simplified AI takes customer experience to a next level

Poyraz Özkan said that they aim to redesign the customer experience in line with the needs of the technology age by using natural language processing, experience analytics and machine learning, and added that “One of the most important elements of digital transformation for organizations is customer experience and improving the value provided to the customer. In this sense, we enable companies to collect customer feedback data in real time at all contact points they touch their customers, measure the quality of the experience offered, analyze with machine learning and establish a continuous improvement cycle. As Alterna CX, we have been providing cloud-based customer and employee experience measurement and management solutions since 2015.”

“We are proud to represent Turkey in the international arena”

“We have large-scale customers in different sectors in Europe and Asia, as well as Akbank, Işbank, Aksigorta, BNP Cardif, TEB, Koçtaş in Turkey” said Poyraz Özkan, who also mentioned that there is a great interest in their solutions in different regions of the world.  Özkan said, “We are proud and happy to represent Turkey in the international arena with the achievements we have achieved at the point where we have arrived today. Our goal is to be among the top 10 companies in the world by continuing our investments in this field.”