NEWSROOM

With the development of technology in recent years and the effect of the Covid-19 pandemic, robotic process automation technology is experiencing its golden age. While the employees are worried about the loss of business with robotic process automation, experts point out that new business doors will open and everyone will win with maximum efficiency and minimum error margin.

*** This release is originally published in Turkish.
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ISTANBUL (TR) - The Covid-19 continues to change the way of doing business in professional life. While robotic automations are spreading rapidly, it is aimed to use the workforce more efficiently. In addition to efficiency, RPA technologies, which provide an increase of up to 80% in cost savings and quality, lie behind the use of manpower in jobs that require intellectual skills. Stating that robots undertake a large operational workload in this period when working from home with the pandemic has become widespread, Deniz Erol, General Manager of the technology company Onicorn, said, “The demand for robotic process automation technologies peaked with the pandemic. In this process, we have seen closely how robots that support humans increase work efficiency. We witnessed that not only efficiency but also savings reached the level of 70-80 percent in our corporate customers. Moreover, we increase employee satisfaction by minimizing the manual workload on the employee.”

"RPA technology does not disable people"

Underlining that the fear that people will suffer great job losses with new technology is unfounded, Deniz Erol said, “Especially RPA technology does not put people out of the way. On the contrary, with this technology, human and robots work together. New business doors are opened for people after digitalization. It should not be forgotten that the human factor will have a substantial share in the commissioning and control of RPA. The groundwork is being prepared for dozens of new business lines within the RPA. With RPA technology, where the margin of error is also minimized, a kind of win-win approach is actually adopted.”

"Unit work time, which took an average of 22 minutes, decreased to 4.2 minutes"

Noting that they are working on legal robots, HR & payroll robots, finance and accounting robots, market research (benchmark) robots, information technology (helpdesk) robots and back office and fraud robots, Deniz Erol said, “RPA with its inclusion in the business world, a minimum 30-50% reduction in manual processing time and a 40-60% reduction in operational cost is achieved. In terms of quality, 30-60% customer satisfaction increase is observed. Finally, with our customer McDonald's and our staff placement robot project, we reduced the unit processing time to 4.2 minutes, which took an average of 22 minutes before the end-to-end Robotic Process Transformation. In the coming period, we aim to generate about 250,000 minutes/year of earnings for McDonald's in human resources alone. With this technology, we achieve minimum error and maximum work efficiency figures.”

"Unfortunately, dark days are waiting for companies that are behind the technology"

Stating that they are ready to support all companies at the point of digital transformation, Deniz Erol said, “We offer business solutions tailored to the needs of companies, with software technologies and affordable cost advantages. In addition, we take on a business partner role in the development of companies' business processes with an R&D approach. Digitalization is a must in order to keep up with the globalizing world. It is getting harder with each passing day for companies that cannot get the maximum efficiency from their business by refusing to digitize. It is possible to say that dark days await technologically backward companies in the near future.”